Re: 3A | Outpost Forum Suggestions, Problems, Concerns

by Hogarth Tue Sep 19, 2017 4:45 am

Has anyone else had problems with pm's not sending? I have a couple of pm's just sitting in my outbox for days and never moving into my sentbox. I've deleted a bunch of pm's to ensure none of my boxes are even close to 100% full, but it doesn't seem to make a difference.

by dtrain Tue Sep 19, 2017 5:44 am

From what I gather, PM's stay in your outbox until the other person reads them. Then they go into the sent box.

So the people you are messaging haven't read them yet, but the messages are in their inbox.

by Hogarth Tue Sep 19, 2017 7:29 am

Got it. Thanks, dtrain!

by <{OjO}> Wed Mar 07, 2018 12:14 am

Gregory, is CS still using the same contact email?
cs@threeaonline.com
Tried contacting them a couple of times since the 22nd of February and still haven't heard back! They've always been very prompt with their reply's in my experience, so I'm just wondering what's up?

by gregory Wed Mar 07, 2018 4:59 am

They have several weeks worth of emails to catch up on due to CNY. They'll respond as soon as they are able to

by <{OjO}> Wed Mar 07, 2018 11:32 pm

Thanks Gregory! Guess I'll wait it out....

by <{OjO}> Sun Jun 10, 2018 5:14 pm

Anyone else having trouble contacting CS? They just don't seem to be responding to emails lately?

by counterfeit Thu Jun 21, 2018 10:41 pm

<{OjO}> wrote:Anyone else having trouble contacting CS? They just don't seem to be responding to emails lately?

from world of 3a FB:

We recently discovered a server error with our Customer Service e-mail. The error has been resolved.
If you have been in contact and not received a response, please send a follow-up email to CS@threeAonline.com.
Our Customer Service team will respond as soon as they are able. We apologize for any inconvenience caused.

by dtrain Tue Jul 17, 2018 10:31 pm

Customer service is still not responding to emails, what is going on?

by Chivo Wed Jul 18, 2018 12:04 am

Apparently they only have one person handling both 3A and threezero customer service so be patient.

by dtrain Thu Jul 19, 2018 10:46 pm

Sent 3 emails over the past 7 days and still no reply.

by Chivo Fri Jul 20, 2018 12:48 am

It took a couple of weeks for me to get a reply from threezero cs. Apparently from what has been said threezero and threea have the same cs person.

Also they said in the email, my email was blocking their emails. Which I don't believe they were, but you might check your spam folder or check your email settings,etc.

by Dave666 Mon Sep 09, 2019 6:23 am

Hi.

I might be being a bit 'slow' with this but i can't figure out how to post new threads in the 'For Sale' and 'Wanted' sections and i also can't figure out how to send replies to a couple of messages i've received.

If someone could please help me out i'd be extremely appreciative.
Thanks muchly,
Dave

by Chivo Mon Sep 09, 2019 7:30 am

Press the Home button to get to the home page: scroll down and press the For Sale/Trade section: once you're in that section press New Topic and you can post your for sale stuff. But before you do read the Announcement: BUY SALE TRADE RULES in the For Sale/Trade section.

As far as sending replies to message, click on the message you want to reply to and then click the Post Reply button. That should take you to the message box where you can type and send your reply. Hope that helps.

by Dave666 Mon Sep 09, 2019 7:57 am

Thank you very much Chivo!

I look forward to hopefully selling a few of my 3A items to 'thin out the herd' and also to placing a Wanted request to get a replacement 2012 Membership pack 3AA Baseball cap as i seem to have mislaid mine on a night out last week. Hopefully someone will have one that they are willing to sell me.

I am extremely grateful for your help.

by Dave666 Mon Sep 09, 2019 9:21 am

I'm really sorry to be a pain in the ass but neither of those things appears to be possible for me for some reason.

I cannot find a 'NEW TOPIC' button anywhere in the Sale/Trade Section nor can i find a 'POST REPLY' button in my messages.

I spent over half an hour just scanning my screen from top to bottom looking at every single word but just cannot find them. Starting to think i'm going mad or something.

Any idea what's going on ? (So sorry again for being an idiot).

by thumbtack82 Mon Sep 09, 2019 9:56 am

Both the New Topic and Post Reply buttons should appear with a pink text if that helps, just like the Quote button that appears in the top right of all posts.

by Chivo Mon Sep 09, 2019 10:09 am

I've circled in red where you should be looking.

3A | Outpost Forum Suggestions, Problems, Concerns - Page 8 For_sa10

3A | Outpost Forum Suggestions, Problems, Concerns - Page 8 Post_r10

by Dave666 Mon Sep 09, 2019 10:43 am

Yep................i was being an idiot, as i suspected.
I hadn't shut down and completely re-booted my computer since having got enough posts to allow me to buy & sell & reply to messages etc. so when i was looking for the 'NEW TOPIC' button it wasn't actually there.

After a proper re-boot everything appears to be as it should now.

Thanks again and i'm very sorry for being a headache. Hopefully i'll be 100% problem free from now on.

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